Returns & Exchanges
We take great pride in the quality of our fresh produce and curated goods, but if your order doesn't meet your expectations, we are committed to making it right. Please contact our support team within 48 hours of delivery for any quality concerns regarding perishable items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process for non-perishable items or quality claims.
Provide Documentation
For quality concerns regarding fresh fruit, please upload clear photos of the product and the shipping box to help us improve our harvesting and transit methods.
Review and Approval
Our customer care team will review your submission within 2 business days to determine eligibility for a replacement, store credit, or refund.
Resolution Delivery
Once approved, your replacement shipment will be prioritized for the next available harvest date or your refund will be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing